As an HR professional, you’re well aware of the importance of employee experience.
You know the profound impact it can have on workplace satisfaction, productivity, and the entire employee lifecycle.
But how do you know whether it’s on track or off the rails? How do you measure employee experience—something that seems so intangible?
It can feel like trying to catch the breeze with your fingers.
Luckily, by keeping an eye on the right metrics and KPIs, it’s possible to measure employee experience and get a good grasp of how your organization is doing.
In this post, you’ll learn how to measure employee experience by tracking the key metrics below. Monitoring these metrics allows you to spot problems and empowers you to develop a strategy that improves employee experience—putting your organization back on track.
What are employee experience metrics and KPIs?
Employee experience metrics and KPIs are a combination of quantitative and qualitative data. They show how good—or bad—the employee experience is within your organization.
Similar to visiting a doctor when you’re ill, the right metrics and KPIs can show symptoms indicating where your employee experience can improve, as well as the causes of any issues. This data provides you with