Creating the Federal Workforce of the Future

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The mission of most federal agencies is growing more complex as they face head-spinning issues such as climate change, rapidly shifting demographics, and declining trust in government. But agencies are hamstringing themselves by tackling these problems with outdated legacy structures and inflexible workforce structures. 

According to a new report from Deloitte and Workday, “Creating the Federal Workforce of the Future,” this results in a federal workforce that’s less satisfied and less engaged than other industries. In the public sector, engagement matters even more because workers often serve as the face of government agencies. 

“Engaged workers tend to perform better, and better work leads to better customer experiences and greater trust in government,” says Paige Bayliss, managing director in Deloitte’s human resources (HR) transformation practice.

Federal agencies are also competing with the private sector to attract top talent in a tight labor market. In recent years, however, federal agencies have averaged roughly 100 days to fill jobs—three times as long as the private sector. To become an employer of choice for new generations, the federal government must dramatically increase the flexibility, efficiency, and support it offers its people.

“Millennials and Gen Z applicants expect to enter the hiring queue quickly and

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