According to Harvard Business Review, 87.5 percent of digital transformations fail.
Why is that?
There are many reasons. Chief among them is the fact that many organizations overlook the digital employee experience (DEX).
And in a post-pandemic world that embraces hybrid work, DEX is something that organizations can no longer afford to overlook. It’s now an indispensable part of employee experience.
In this article, we’ll explore strategies, solutions, and practical steps for effective DEX management—with examples of companies that have undergone successful digital transformations.
You’ll discover everything you need to know about creating a digital experience that engages your people and helps them perform at their best.
What is digital employee experience?
To understand DEX, it helps to have a clear idea of employee experience vs. work experience too.
While all these terms sound similar, work experience refers to a person’s professional background.
Employee experience, on the other hand, refers to how a team member feels about an organization throughout their different interactions with it—from preboarding all the way through to offboarding.
DEX evolved from that as companies began to rely on digital technology to accomplish their work. DEX is the experience a person has when interacting with digital