Customer Service has been a core value at Workday since day one, which is why we’re relentlessly focused on meeting the needs of our customer community. In fact, we took our focus on customer success to the next level a couple of years ago when we created our Customer Experience (CX) organization with Emily McEvilly as our first-ever chief customer officer (CCO). With Emily embarking on a new opportunity, we are happy to announce Sheri Rhodes will transition from the role of chief information officer (CIO) to CCO, effective February 1.
We sat down with Sheri to hear what excites her about leading the Customer Experience (CX) organization, how she’ll apply her passion for driving transformations and deep knowledge of deploying Workday—both as our CIO and at other organizations—to this new role, and how she thinks about continually elevating the Workday customer experience.
As you prepare to step into the role of chief customer officer, what excites you most?
What most excites me about this new role is the opportunity to work with such an amazing team. Their work ethic, spirit of innovation, and ability to have fun while addressing some of our customers’ most complex needs are qualities I