Global Study: Professional Services Companies Are Both Leading and Lagging in Organizational Agility

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The industry-specific findings are in from our latest global survey, "Organizational Agility: Roadmap to Digital Acceleration." We intended this to be an expansion and update to our original "Organizational Agility” study, but as it happens, the survey took place in July and August 2020, when most companies were decidedly not doing business as usual. However, we examined how companies around the world were dealing with the business implications of a global pandemic.

Professional services organizations are outperforming other key industries in important agility indicators, yet they still have a lot of work to do when it comes to digital transformation. This is because digital transformation, like many things, has been accelerated by the pandemic. Transformation projects with yearslong timelines are now just too slow. To ensure they can keep pace with ever-changing, ever-expanding needs, professional services organizations must accelerate their digital efforts.                  

We discovered that professional services companies outperform other key industries in agility indicators around adaptability, skills, empowerment, and measurement. However, the professional services sector falls behind others in aligning technologies with its digital transformation objectives, which is a key enabler for agility.

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