Health Care Technology Should Just Work

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By: BJ Moore, CIO of Providence St. Joseph Health

Not long after I joined Providence St. Joseph Health (PSJH) in early 2019, I met an emergency department  physician who told me he spent 20 minutes on the phone with the IT help desk trying to resolve networking issues in the middle of a busy day in the ED. When you’re a clinician doing the important work of saving lives, technology should just work. You shouldn’t even have to think about it  

Unfortunately, that doctor’s experience isn’t unusual. My wife, an oncologist, has often come home with stories about how she and her colleagues struggle with basic issues like critical clinical information such as patient medications or medical history into electronic health records, getting a reliable network connection, or working with outdated devices. 

I came to health care from the technology industry, having worked at Microsoft for 25 years, and I knew there were solutions to all these problems. Through my wife’s stories, I began to understand how technology could dramatically impact the health care industry. Her dedication to making a positive impact on the community inspired me to find out where I could make a difference. That’s why I joined PSJH.

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