This is a post from AlayaCare, a Hireology partner that offers cloud-based home health care software.
In 2021, as in years past, employee churn is a major pain point in the accelerating, competitive home care industry.
It’s a challenge with many dimensions. Churn can cause staff shortages that compel an agency to turn away potential new clients. It raises the risk of missed visits, hurting client satisfaction and causing last-minute scheduling scrambles. And it leads to a continuity gap in care, which can unsettle clients who need consistent caregivers and visits. The end result: churn can itself cause poorer health outcomes.
Recruiting and retaining skilled caregivers is critical for workforce stability. This has led agencies to hone in on creating a strong employee experience, optimized scheduling to the preferences of caregivers, and alleviating admin tasks and paperwork.
In AlayaCare’s recent 2021 Employee Retention Survey Report, we found that caregiver churn was the third biggest issue for home care providers during COVID-19. Some providers sought retention strategies like training, while others turned to data analytics in order to identify and address the needs of employees and the multi-dimensional costs of turnover.
A timely discussion on churn and retention
On May 19,