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Many HR leaders are exploring workforce technology upgrades. In fact, one-quarter of HR teams plan to overhaul their tech infrastructure next year, according to Lattice’s 2026 State of People Strategy Report—a 10-point spike and one of the largest year-over-year increases the research has recorded.
The driving force, according to the study, is the growing pressure to build tech stacks that can evolve alongside artificial intelligence. As thousands of HR professionals head to the 2025 HR Tech conference in Las Vegas next week to evaluate new and trusted solutions, one industry expert warns against “chasing features instead of values.”
The HR Tech big picture John Phillips, ServiceNow
John Phillips, group vice president of employee workflows at ServiceNow, says the technology already exists to connect AI agents across traditionally fragmented HR systems. But, he adds, “the true unlock lies in organizational readiness, not the latest point solutions flooding vendor booths.”
Phillips sees AI agents as the most significant innovation trend to watch as attendees head into HR Tech 2025. “The growth of AI agents and their ability to simplify common tasks as an assistive part of people’s everyday lives should be top of mind for every HR leader,” he says.
However, he
