This post was originally published on this site
How successful are AI transformation efforts? The answer may depend on where you sit.
More than three-quarters of executives, about 79%, believe they’ll meet their AI transformation goals, according to the digital adoption platform WalkMe. However, less than a third of employees, 28%, believe they’re adequately trained to do their part. Meanwhile, just 25% of workers say AI helps them work more efficiently.
Despite that, enterprise companies will continue to spend millions on AI. That spending is expected to rise by 64% this year at large enterprises, from $14 million to $23 million. Companies could increase their digital transformation’s ROI significantly, from 22% to 64%, with relatively modest tweaks to their approach, WalkMe said. The bottom line: AI investments often fail without an effective adoption program.
More Money
Companies are investing more in their adoption efforts, with spending in the area rising from $2.8 million in 2023 to $5.1 in 2025. They’ve also assigned more people to their efforts: Some 73% of large organizations have six or more people responsible for driving software adoption, compared to 63% in 2024.
Another discrepancy: Executives believe their workers use software more often than they actually do. Business leaders say an average of 37 applications are in use
