Roundup: More Customers Expect AI Solutions Providers to Prove Their Claims

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It shouldn’t surprise anyone that announcements last week by SAP and Workday placed a heavy emphasis on generative AI. At its Sapphire conference, SAP talked about incorporating the AI copilot Joule throughout its product suite, including 80% of the platform’s most-used tasks. Workday, at WorkDay DevCon 2024, added AI enhancements to its Workday Extend developer platform and launched a marketplace focused in distributing AI-based solutions by both the company and its partners.

Both moves show that solutions providers are emphasizing usability and distribution this year, rather than inventing new applications for AI and doing cooler things with data. It’s telling that during his keynote at Sapphire, SAP CEO Christian Klein described Joule as becoming “our new front end, our new UX.”

It’s the market that’s driving this. After nearly two years of excitement over AI’s possibilities and hand-wringing by companies who weren’t diving into the deep end of the pool, the buyers of AI solutions are asking questions about usability, usefulness and return-on-investment. Sentient AI is a great topic of conversation at technology trade shows, but procurement professionals and line-of-business executives –

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