Each year we analyze changes in overall employee engagement, as well as individual driver scores, to help identify focus areas for organizations across different sectors in the year ahead.
The data from 2021 reveals there are focus areas that apply to the majority of organizations, such as adapting to new work models in the wake of the COVID-19 pandemic, retaining talent using employee sentiment analysis, and reducing the risk of burnout through ongoing conversations.
Throughout 2021, the software and services sector and technology sector continued to solidify their positions at the top of our engagement table, ranking first and second for overall employee engagement out of the 17 industries analyzed. Other industries that performed well include commercial and professional services, professional services, and financial services, who were able to improve their rankings by maintaining overall engagement scores at a time when many other industries were negatively affected by the pandemic.
Industries that experienced a decline in overall engagement include healthcare, pharmaceuticals, nonprofit, and transportation. These are many of the same sectors that continued to be strained by the pandemic in 2021, with many front-line workers unable to take advantage of hybrid work opportunities. It’s likely that engagement in