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Phenom announced the 2024 Talent Experience award winners recognizing organizations’ extraordinary achievements using intelligence, automation and experience to hire, develop and retain employees.
Award winners were announced onsite during IAMPHENOM, the human resources conference for talent acquisition, talent management, CHROs, HRIS and executives taking place in-person April 23-25 in Philadelphia. The winners are Phenom customers and partners across industries, including Retail, Transportation, Healthcare, Manufacturing, Financial Services, Life Sciences, Technology, and Insurance, among others.
Organizations achieving phenomenal results by leveraging the Phenom platform to successfully reach their hiring and retention goals include:
- Land O’Lakes, Inc. — Best of the Best
Land O’Lakes successfully tackled key challenges in 2023, including saving thousands of manual hours, increasing recruiter efficiency, improving career site personalization, and enhancing the candidate experience for interns and hourly hires. With increased application conversion rates, it also hired hundreds of flexible-schedule workers at its U.S. manufacturing sites at a lower cost per hire and faster time to fill. The reduction of human hours spent on recruiting by implementing technology-based pre-screening and interview scheduling has been invaluable. Hourly recruiters now receive interview notes within seconds, where historically it would take an hour or more. - Mastercard — Most Innovative Company
Mastercard wanted an always-on, highly scalable global talent acquisition function that would deliver a modern, ‘consumer-like’ experience to talent prospects and applicants. A year into the effort, the company not only elevated its candidate experience with a globally relevant, AI-powered personalized career site, but grew its nurture-ready talent community to over 1M profiles, resulting in a 900% increase in influenced hires. They also experienced 85% faster interview scheduling by using automation to attract, engage and convert quality talent. - Blackbaud — Best Use of Talent Experience for Talent Acquisition
Committed to fueling the impact of its digital-first teams, Blackbaud aimed to enhance its candidate experience, optimize the interview process and create operational efficiencies for recruiters and hiring teams. By leveraging industry-leading practices like inclusive one-way interviewing with integrated workflow automation — and using robust talent analytics to consistently measure and report the full candidate journey — Blackbaud improved both conversion rates and retention rates with a candidate experience that lets job seekers apply in less than 3 clicks. - Hewlett Packard Enterprise (HPE) — Best Use of Talent Experience for Talent Acquisition
HPE witnessed significant improvements in their TA processes using a range of Phenom tools that make it easier and faster for job seekers to learn about the brand and apply. With a user-friendly hosted apply process, they reduced application time from 15-25 minutes to just 5 minutes. The phenomenal candidate experience they created attracted 3.4M visits and a 145% increase in job seekers. A strong employer brand and effective SEO strategies led to a 66% increase in apply clicks, a 100% increase in applications and a 200% increase in talent community sign-ups for personalized engagement. - Thermo Fisher Scientific — Best Use of Talent Experience for Talent Management
Rapid growth created a ripe opportunity for Thermo Fisher Scientific to differentiate its employee experience and accelerate employee development to fuel readiness for the organization’s future. Leveraging their talent marketplace with personalized job and learning recommendations, peer-to-peer networking and targeted career development content and campaigns, they exceeded their overall internal hiring goal of 40% last year and closed the year with a 46% internal hiring rate in December. - Truist Financial — Best Use of Talent Experience for Talent Management
In just about a year, Truist witnessed expedited growth of external and internal talent pools, benchmark-exceeding application completion rates at/above 83%, and a modern internal and external candidate journey that aligns with their teammate value proposition. Having invested in Phenom’s Recruiter, Candidate, Employee and HR Experiences, they have established a simplified, effective, end-to-end technology infrastructure, including the recent launch of their internal talent marketplace known as Truist’s Career Discovery Hub. In just one quarter, Truist has seen nearly half of its teammate community visit the site, with over 3,000 adding 70,000 skills — collectively encompassing over 9,000 unique skills. The Hub is empowering teammates to take meaningful action on their career plans, serving up skills-based insights on job descriptions, career paths, open roles, mentoring connections and much more. Leveraging Phenom workforce intelligence and employee relationship management architecture, combined with enterprise skills framework integrations with the existing human capital management system, Truist has quickly established a strong foundation for innovative, intelligent, adaptive enablement for teammate career mobility. - Bon Secours Mercy Health — Collaborative Champion
In pursuit of a frictionless talent experience, quality candidate pipelines and improved team productivity, the Catholic healthcare operator sought a holistic solution fueled by AI and automation. With solutions including a conversational chatbot, their candidates can now easily find and apply for tailored opportunities, receive customized job alerts and access 24/7 assistance. As a result, Bon Secours is differentiating itself in a crowded market, especially among sought-after candidates like registered nurses and other priority clinical roles. Since implementing Phenom, they have experienced year-over-year growth in overall hires, nursing hires, and early graduate hires. - Kohl’s — Collaborative Champion
Implementing Phenom Design Studio — and rebuilding hundreds of pages across five personas — was a critical initiative to align Kohl’s consumer brand with its candidate journey. Invaluable insights into self-serve content and real-time design updates deepened their use of talent analytics to foster source mapping and an agile, proactive approach to attracting and nurturing candidates. Since implementing automated interview scheduling, the Kohl’s Early Talent team generated more interviews during its fall recruiting season, while events enhanced the experience further with quick-scan QR codes and timely, personalized follow-ups. - Merck KGaA, Darmstadt, Germany — Rookie of the Year
By leveraging AI-based candidate matching and introducing an external Talent Zone with over 20,000 registrations to date, Merck KGaA, Darmstadt, Germany is elevating talent acquisition to the next level and expanding access to talent. Additionally, the multinational organization worked to incorporate an internal talent marketplace with AI-based matching for internal jobs, learning and mentoring — which launched in record time to a subset of their employees. These transformative solutions are propelling Merck KGaA, Darmstadt, Germany’s journey to be future ready. - TD SYNNEX — Rookie of the Year
Just a few months after going live with Phenom, TD SYNNEX successfully transformed its candidate experience, resulting in increased engagement and satisfaction. Monthly visits from job seekers are up sharply, while personalization features — combined with an intuitive application process — created more leads and applications. Automated interview scheduling reduced their time to schedule interviews by 68%, and talent analytics enabled real-time data-driven decision-making to further boost engagement and attract top talent. - HUGO BOSS — Masters of Learning
Determined to win over younger consumers and talent, the German fashion company launched a bold new approach to their candidate experience with conversational AI. HUGO BOSS streamlined the application process for internal and external job seekers, delivered personalized communication and innovative one-way interviews and quickly began identifying the tech-driven, creative talent they needed with AI-assisted sourcing, screening and engagement processes. Key successes include a 36% decrease in time to hire, 79% decrease in time to apply, 300% increase in time spent on the site, and 39,000 chatbot-generated leads and apply clicks. - Regions — Masters of Learning
By broadening their platform expertise and fostering the adoption of solutions, Regions created recruiter efficiencies that resulted in impressive talent pool surges — including a 106% increase to their alumni network, a 188% increase to their emerging talent program, and a 72% increase in new CRM profiles created overall. They also successfully improved their application experience and conversion; optimized employer branding content; refined talent marketing campaigns through personas; automated talent pools for targeted sourcing and engagement; and increased engagement with internal career development resources. - The Cigna Group — Change Maker
The Cigna Group’s multifaceted use of innovative talent management and recruitment strategies to foster impactful experiences highlights the value one unified system can have across cross-functional teams. Using their talent marketplace and career pathing, the team witnessed 37% hires from internal moves, more than 1500 career paths built by employees in less than 10 months, a significant increase in overall learning activity, and increased retention. In addition, automated interview scheduling reduced their time to schedule from over three days to just a few hours. In just two months, the team also led an extensive rebrand across their external and internal career sites, and CRM, which contributed to the overall success of the company’s rebranding efforts. - Stanford Health Care — Change Maker
Human-centric talent acquisition is the focus at Stanford Health Care. The talent acquisition team conducted approximately 2,856 ‘career chats’ last year, reduced their days to offer by 41 days, re-engaged with former applicants to fuel immediate pipeline increases, and hosted engaging internal mobility career events. By reviewing the ROI on each recruitment vendor partnership and making adjustments to their operations, the team redirected the money saved toward their candidate care engagement program. - SAP SuccessFactors — Best Technology Partner
Over 50 mutual customers benefit from exceptional talent experiences and seamless data connectivity thanks to SAP SuccessFactors and Phenom’s trusted partnership. With SAP and Phenom, organizations can deliver engaging candidate experiences, effectively engage and convert applicants and leads, and transform how to attract, identify, and hire the right talent using AI and automation. - QuantumWork Advisory — Best System Integrator Partner
QuantumWork Advisory (QWA) has successfully implemented over 20 global Phenom customers since 2021. With an outstanding customer satisfaction rating in their global portfolio, QWA has exhibited collaboration, determination, expertise in Phenom technology and a go-to-market strategy that allows for improved user adoption and long-term client retention. - talentEXP — Best System Integrator Partner
With proficiency in every aspect of the Intelligent Talent Experience platform, talentEXP’s deep knowledge stems from implementing nearly 100 Phenom customers since 2017. Their commitment to excellence is exemplified by consistent top customer satisfaction scores and innovative consulting services for strategic advisory and talent operations optimization to ensure clients maximize the platform across all use cases.
“The Talent Experience Awards are a testament to the incredible progress forward-thinking organizations continue to make as they hire, develop and retain employees with the transformative power of AI and automation,” said Christina Brown, Vice President, Global Customer Value at Phenom. “The efficiencies they’re attaining and unparalleled experiences they’re providing sets a benchmark for the entire HR industry.”
To learn more about winners of the 2024 Talent Experience awards, click here.
