Background: In Intelligent Service Center (ISC) we have a dedicated option to connect an Integration Center process from the events. But if we want to connect CPI processes from the Intelligent Service Center we don’t have a straight forward option. In this blog I would like to explain how can we connect a CPI process based on the ISC events.
I am using the ISC event ‘Change in Manager’ to explain this scenario.
Now, if we click on this specific event from ISC this will take us to the detailed screen below. In this screen we have an option called ‘Event Connector’ and that can be used to connect CPI Process.
This will bring us to the next screen where we can enter the CPI process details using the ‘New Event Connector’ option. We need to enter a Name, the endpoint url of the CPI process and the authentication details. I have used the ‘Basic Authentication’ here. Please find the screen shot below for your reference.
Now the CPI process which we want to connect from ISC, should be a SOAP based process. You