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For years, frontline employers have accepted high turnover as part of the job. The logic is familiar: the work is demanding, people cycle through it, and the best you can do is hire fast enough to cover the gaps. Low engagement, constant churn, a problem too broad and too persistent to solve.
Our latest research challenges the assumption that high turnover is just the nature of frontline work. In partnership with goHappy, we compared more than 50,000 frontline survey responses from goHappy’s platform against an independent Lighthouse Research study of 2,000 U.S. frontline workers, both fielded in the last year. The comparison
