UKG, a leading provider of HR, payroll, workforce management, and culture solutions, is now helping Hawaiian Airlines, Hawaii’s largest and longest-serving commercial airline, leverage the power of the mobile-first UKG Pro® suite to give its on-the-move workforce anytime access to HR information critical to their roles.
Hawaiian Airlines, a 15-year UKG customer, employs more than 7,000 people, including over 5,000 frontline employees, from pilots to guest service agents, who rarely step foot in a traditional office. The airline has adopted UKG technology over the years, for hiring, onboarding, workforce management, and payroll. The longevity of the relationship can be attributed to the commitment from UKG to understand Hawaiian Airlines’ unique industry challenges, such as FAA regulatory requirements.
“The UKG team has always taken time to understand our business needs and empower us with tools that allow us to seamlessly navigate complicated processes unique to our industry,” said Dylan Souza, senior manager of HR service delivery at Hawaiian Airlines.
With around-the-clock operations, Hawaiian Airlines recently added HR service delivery to its UKG Pro suite to empower its workforce with 24/7 access to information, so they always have critical information at their fingertips.
“The UKG Pro suite has been a gateway that keeps our workforce informed by providing access to essential operational and HR information at all times of day — including non-traditional working hours,” said Souza. “For example, our pilots now have access to an expansive knowledge base in UKG where they can get immediate answers to HR-related questions or have more complex requests automatically routed to the appropriate person or team.”
“Deskless and frontline workers represent the largest portion of today’s workforce, which is why organizations must invest in mobile-first, self-service tools and technology to keep their people informed and engaged — a key part of building a great place to work,” said Hugo Sarrazin, president, chief product and technology officer at UKG. “The UKG Pro suite simplifies the most complex workplace challenges to help employees like those at Hawaiian Airlines stay educated and focused on their jobs, so they can continue to deliver the high level of service and safety they are known for.”
