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Writing at Reworked, Lance Huan writes that employee experience dropped noticeably lower on the attention scale at this year’s HR Tech conference. Instead, everyone’s attention was focused on AI, automation and data-driven technology. He wonders: “Are we just chasing the latest trend or does this mark a fundamental shift away from what makes HR work in the first place — people?”
On the surface, the HR technology industry seems able to focus on only one topic at a time. Years ago, the spotlight was on data, then analytics and then experience. Indeed, experience was such a priority that SAP began pushing the idea of “human experience management” overtaking human capital management in importance, arguing that experience was foundational to successful HR strategies.
Today’s emphasis on AI emphasizes that advanced technology is critical to the future, beginning with the more strategic deployment of the workforce. AI allows workers to hand off rote tasks to computers, the argument goes, which in turn allows them to focus their time on “strategic” work. Why should talent acquisition professionals spend their time on basic screening when AI can present them with a qualified list?
This argument
