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This article is based on a conversation between Brad Bialy and Patrick Morin on Take the Stage, a podcast/vodcast presented by Haley Marketing. For this episode and others search for “Secrets of Staffing Success” on your preferred podcast player or watch past episodes on YouTube.
Want to know what separates the disruptors from everyone else in staffing?
It’s not just tech. It’s not just talent. It’s culture – specifically, a culture built around three core traits:
- Learning
- Responsibility
- Accountability
In this post, we’ll break down what these three cultures look like in action – and why they’re essential if you want to lead, not just survive, in today’s staffing landscape.
1. A Culture of Learning
Disruptors don’t stand still.
They’re curious. They read. They study the market. And they pull ideas from outside the staffing industry to give themselves an edge.
“Your best ideas shouldn’t just come from the C-suite,” Patrick Morin said. “Create an expectation that everyone brings ideas to the table.”
A culture of learning empowers your whole team to:
- Spot trends early
- Suggest smarter solutions
- Constantly improve the client and candidate experience
It’s not about knowing everything. It’s about wanting to know more.
2. A Culture of Responsibility
In this culture, everyone owns the outcome.
From the recruiter filling the job to the salesperson managing the account, each person sees themselves as responsible for the client’s success.
That also means:
- Owning mistakes.
- Stepping up when things go wrong.
- Caring about the bigger picture – not just your individual KPIs.
“Responsibility means elevating the tide for the whole boat,” Morin shared. “When that mindset is missing, teams point fingers instead of solving problems.”
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3. A Culture of Accountability (Up, Down, and Sideways)
Accountability isn’t just top-down.
In great cultures, everyone is held to the same standards – including leadership.
Morin told the story of a frontline team member calling him out for not returning a call in time. His response? A thank-you note and a $100 bill. Why? Because accountability has to go both ways.
In your staffing firm, that might look like:
- Recruiters holding managers accountable for clear job orders.
- Sales teams following up after handoffs.
- Leaders modeling what it looks like to admit when they drop the ball.
Build These Cultures. Change Everything.
Want to build a high-performing, future-ready staffing firm?
Forget ping-pong tables and happy hours.
Focus on learning, responsibility, and accountability – and watch your team evolve from order-takers into industry leaders.
Stay Tuned…
In the final post in this series – Pivot with Purpose – we’ll learn about a simple but powerful framework to keep thriving in a tough market.
The post The Three Cultures That Create Disruptors: A Conversation with Patrick Morin appeared first on Haley Marketing Group.
