ADP Anticipates 2020 to Deliver Smart and Personalized Work Experiences for Workers and Employers

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Cross-functional team support, personalization, compliance agility, data-informed decision making and adaptable technology, among leading trends driving the workforce

ROSELAND, N.J., Nov. 25, 2019 /PRNewswire/ — Regardless of age, industry or geographic location, as the workforce continues to evolve, so do the needs of workers, businesses and HR leaders. To better understand those needs, ADP®, a leading global technology company providing human capital management (HCM) solutions, uncovered the five HCM realities that will shape the workplace in 2020 and beyond. Among these realities, personalization and the ability to provide relevant and actionable solutions will be increasingly sought by companies as they strive to engage their workforce and strategically propel their business forward.

“The world of work has reached an inflection point, punctuated by a tight labor market and stabilizing wage growth,” said Don Weinstein, corporate vice president, global product and technology at ADP.  “Amidst this landscape, we are seeing a business-critical convergence of technology and data in the workplace. In 2020, companies will look to leverage customizable tech solutions that meet the needs of their organization, their teams, and their workers to provide a more engaging and productive work environment.” 

Trends Impacting and Informing the Workforce in 2020:

A team-based approach will change how work gets done.

  • Organizations of all sizes need to break down siloes to unlock potential and create a culture of connectivity predicated on engagement and performance. 
  • Even though work is often done on teams, HCM solutions to-date have not been architected in a way that supports dynamic team work. Expect that to change. The future of work lies in a flat working structure that unlocks the potential of dynamic teams.
  • The tight labor market will continue to fuel the war for talent, forcing employers to reevaluate their teams and seek alternative hiring solutions. Companies will increasingly look to meet their talent needs by supplementing their staff with highly specialized gig workers; former, returning workers; and retirees that can support nimble work.
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Personalization will become paramount.

  • Employers and workers alike will demand app-driven, consumer-grade HCM experiences – not monolithic software that is difficult to implement. Technology platforms will need to adapt to offer flexible options that companies, teams and even individual workers can configure.
  • The worker experience will evolve through a confluence of emerging technology, artificial intelligence (AI) and machine learning (ML). The evolution of natural language processing and more conversational chat “bots” will help reduce time to complete tasks and aid in promoting user adoption and system utilization for individual needs.
  • With the rise of new fin-tech solutions for consumers, workers have grown more discerning about how and when they get paid. As a result, the pay experience will reach a new level of personalization, offering an easier way for workers to be paid, the way they want, anytime they want.
  • Forward-thinking workplace perks, such as personalized, employer-driven financial wellness offerings will help workers manage their pay, savings and improve their financial well-being.

Compliance complexity will grow.

  • Increasing regulatory demands throughout the world is sharpening the focus on a need for agile compliance solutions. To help companies navigate this landscape, HCM partners will need to deliver global localization – the ability to localize compliance tools that address changing policies, regulations and laws at all levels with ease.
  • As organizations and teams continue to become more global – with workers logging in from around the world – businesses will be increasingly focused on uncovering new, compliant ways to support worker mobility, without creating unnecessary burden.


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