Imperative in today’s COVID-19 climate, nearly 4,000 Epicor Global employees can get immediate answers to their HR, IT and operations questions using MeBeBot
AUSTIN, Texas — APRIL 16, 2020 — Epicor Software Corporation, a global provider of industry-specific software to promote business growth, announced today the launch of MeBeBot’s AI Intelligent Assistant to more than 4,000 global employees in 30 countries.
MeBeBot’s Intelligent Assistant is expected to answer hundreds of employee questions per day for Epicor, a capability needed now more than ever to support remote workers due to COVID-19 related circumstances. MeBeBot will provide their HR, IT and global employee communications teams a new channel for automating answers to frequently asked employee questions as well as providing time-sensitive information and updates, ensuring employees are connected and informed during the global crisis.
“When I joined Epicor a little over three years ago, HR initiated a people-first approach centered on employee growth, innovative ideas, and agile processes,” stated Jignasha Amin Grooms, Chief Human Resources Officer at Epicor. “The adoption of MeBeBot is the latest step in our initiative, a step that will empower our employees with more self-efficiency and access to information. This is an exciting partnership and I look forward to more like it, because regardless of time or circumstance, our priority at Epicor is to keep employees at the center of our business value proposition and provide them with opportunities to succeed. MeBeBot is an important tool to help us achieve this.”
MeBeBot’s first order of duty is to answer employee questions such as:
- Do we have urgent care coverage?
- What is the phone number for the Employee Assistance Plan?
- How do I use web conferencing tools?
Epicor Software selected MeBeBot’s solution for its ease of implementation, integration with Microsoft Teams (and in Epicor’s Intranet), and for the ability to update answers to their employee questions, without the need for development assistance. Using MeBeBot’s Admin Portal, AI platform, natural language processed (NLP), and machine-trained intents, the MeBeBot solution was live in weeks. Within 10 days, the global HR and IT experts were able to edit a curated knowledge base of HR and IT content to support employees in many countries.
“MeBeBot’s Intelligent Assistant is available both online and mobile 24/7 for our employees, and is expected to assist with at least 80% of the most common questions our team receives,” said Debra Ingram, Senior Director of HR Technology and Operations at Epicor. “Unlike costly call centers, which can create response delays for employees, MeBeBot’s Intelligent Assistant provides answers instantly. This improves productivity and saves time so we can stay focused on helping our customers. Even better, it’s easy to use, and the HR and IT teams can update answers in real time using the Admin Portal.”
Given challenges experienced during the COVID-19 pandemic, the ability to be agile in how employees can stay connected and informed has been a priority. Brittany Black, Senior Manager of Corporate Communications at Epicor said, “MeBeBot’s Intelligent Assistant is part of our COVID-19 communication strategy and it’s helping to drive adoption to the Microsoft Teams, as the company transitions away from Skype for Business.” Black said that the answers give employees specific and consistent information based on the country they work in, creating efficiencies and allowing them reach employees across the globe.
“We’re thrilled to have Epicor Software as an innovation partner to MeBeBot,” said Beth White, Founder and CEO of MeBeBot. “The Epicor HR and IT teams were able to edit MeBeBot’s knowledge base of content to fit their business processes and needs, so that employees can have answers to their questions immediately, no matter where they work in the world. Our collaborative approach with Epicor demonstrates how software vendors and their customers can work together to build solutions that provide a quick time to value, with immediate cost savings and improved efficiencies.”
About Epicor Software Corporation
Epicor Software Corporation drives business growth, by providing flexible, industry-specific software designed to fit the precise needs of our manufacturing, distribution, retail, and service industry customers. More than 45 years of experience with our customers’ unique business processes and operational requirements are built into every solution―in the cloud or on premises. With this deep understanding of your industry, Epicor solutions dramatically improve performance and profitability while easing complexity so you can focus on growth. For more information, connect with Epicor or visit www.epicor.com.