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Nikhil Arora has over 25 years of experience driving business transformation, with a particular focus on SaaS solutions for SMBs. Previously, he held management positions at GoDaddy, WeWork, Intuit and ADP.
Can AI enhance learning on topics such as DEI in ways that do more than make processes “efficient”? In other words, how does technology add to the discussion of such “human” topics?
While AI is often associated with data-driven decision-making and automation, its capabilities can also enhance the human elements of DE&I training, making programs more personalized, empathetic and inclusive.
AI is, right now, completely disrupting learning technology because of its ability to curate individualized learning journeys in the flow of work by assessing employee skills, preferences and career goals, and recommending content most relevant to each learner’s needs.
With the power to analyze vast amounts of learner data for each employee, AI can suggest specific pieces of content, entire courses or modules, and can adapt in real-time to each learner. Beyond “efficiency,” it has the power to reinvent learning processes and even the job roles of people in L&D departments. L&D leaders and practitioners likely will move from being content creators to learning curators. Instructional designers will become learning journey architects.
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