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It wasn’t surprising to learn that a full two-thirds of HR organizations use some kind of AI in their work. That could be a good thing since HR workloads were expected to rise by 10% this year, according to AI consultant the Hackett Group, while budgets and headcount modestly decline. All in all, the company’s research sees a 12% productivity gap in HR, which AI-driven automation will be “critical” to addressing.
That makes generative AI “a strategic imperative” for HR, said Jessica Haley, leader of the firm’s Global HR Executive Advisory Practice. “Our research shows that by embracing AI, HR can transform service delivery and unlock significant competitive advantages.”
Leading the Hackett Group’s list of recommendations is prioritizing what needs to get done. “HR has more on its plate than it can handle,” the report said. “It is imperative to prioritize improvement opportunities ruthlessly based on importance, value, time to benefit and opportunity cost.” Also high on the list: practical execution and scaling generative AI projects to encourage broad adoption.
Subtle Shifts
That’s a subtle but notable shift: During 2025, the Hackett Group expects more HR teams will expand their use of AI beyond toes-in-the-water and pilot projects. Its talk of prioritization illustrates
