Roundup: Customers Shift Focus to Implementation of AI

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Businesses Take a More Practical Look at AI

There’s a subtle shift underway in the world of AI in HR: Vendors and customers are shifting their focus away from development at break-neck speed to concentrate on the implementation of solutions.

“AI has certainly evolved beyond the “new and shiny” phase,” said Eric Connors, chief product officer at talent acquisition platform iCIMS. “The initial excitement fueled a wave of rapid innovation, but businesses have now shifted focus to practical, results-driven applications that deliver measurable value.” Customers, he said, are “focused now on what’s actually in it for them, and their business, when it comes to AI.”

“While AI will keep evolving and generating excitement and experimentation, companies are now more strategic and focused on clear ROI when deploying AI at scale,” added Boyan Kelchev, vice president of product management at enterprise AI platform Hyperscience. “Innovation is still happening, but the rapid pace has slowed down to a

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