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When a company successfully implements new Human Capital Management (HCM) software, the excitement of a “go-live” moment can be overwhelming. The project team, management, and users celebrate the transition and are eager to start using the new features in the new platform. But as critical as the go-live phase is, the post-implementation phase—when your new HCM system is live—is just as, if not more, important. It is time to keep your new system running smoothly, and a strong support team is critical to your success.
Here are eight key reasons why having a dedicated HCM support team after go-live is vital to long-term success:
1. Smooth Transition and Issue Resolution
The go-live phase is only the beginning. Once your new HCM system is live, your users may need clarification on how to use the new system effectively. If they run into trouble using the system, having a responsive and knowledgeable support team ensures these issues are addressed quickly and efficiently. Whether troubleshooting errors, answering user questions, or assisting with unexpected technical glitches, a good support team is key to minimizing downtime and ensuring the system operates smoothly. Backed by years of experience, your support team members may have seen the
