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/*! elementor – v3.23.0 – 05-08-2024 */ .elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block} When helping workers achieve greater financial wellness, customer satisfaction isn’t just a goal—it’s a lifeline. At DailyPay, we’re always in our users’ corner, and today, we’re thrilled to share how that commitment has paid off. Let’s look at our latest Net Promoter Score (NPS) and what it means for our users and the industry. How Is NPS Calculated? Imagine asking your friends, “On a scale of 0 to 10, how likely are you to recommend this product?” Then, take all those scores; with some simple math, you get an NPS. Here’s a breakdown: Scores 9-10: Happy customers who’ll spread the word (Promoters) Scores 7-8: Satisfied but not shouting from the rooftops (Passives) Scores 0-6: Not impressed, might tell others to stay away (Detractors) To calculate NPS, we subtract the percentage of Detractors from the percentage of Promoters. Passives don’t add or subtract from the score. The result? A simple number that speaks volumes about customer satisfaction and loyalty. According to Bain & Company (NPS creator), a good NPS depends on the average in
