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Generative AI is redefining the modern workplace at a pace unseen since the advent of the internet itself. The potential use cases are limitless, but full-speed-ahead innovation has a human cost, often in the form of uncertainty and apprehension among employees.
This is precisely where Human Resources steps in, not just as a support function, but as the critical bridge ensuring a successful and humane transition into its organization’s AI era. We surveyed more than 1,000 employees and HR professionals about AI rollouts, training, concerns, and upskilling. One theme emerged above all else: HR teams are indispensable to navigating the human impact of AI adoption.
Providing a human touch
When AI adoption is driven solely by the IT department or the C-Suite, the human element can be easily overshadowed. The “speed-over-everything” approach often leads to a deficit of trust, clarity, and crucial employee buy-in. The consequences can be severe, ranging from a trail of frustrated employees to an avalanche of AI slop that negates any potential productivity gains.
This is where HR’s people-first approach becomes invaluable. HR professionals are uniquely positioned to provide comfort, clarity, and direction, actively shaping an AI strategy that is both measurable through people data
