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Like leaders at most companies right now, leaders at ServiceNow—the Silicon Valley-based cloud-computing software firm—are spending a lot of time and energy thinking about how the rapid growth of artificial intelligence is changing the very nature of work.
Sarah Tilley
Sarah Tilley, senior vice president for global talent at ServiceNow and one of HR Executive’s 2025 HR’s Rising Stars, says one implication is that some firms have cut back on entry-level hiring in 2025. That seems to be, in part, because of the expectation that rapidly advancing technologies like AI and large-language models can perform tasks, such as computer coding or writing copy, that were once done by workers at the bottom of the career ladder. But she and her colleagues decided that using AI as an excuse to reduce hiring would harm ServiceNow in the long run.
“I think companies are facing a choice right now, and especially in the next couple of years, as the productivity gains are realized with AI, which is, ‘OK, do we cut jobs in the name of cost saving and get that short-term gain, or do we take a more human-first approach?’ ” Tilley says.
Embracing AI’s potential
She argues that the real
