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The DRTM Master Data Purge requires prerequisites and configuration for a user to be successfully purged.
After you proceed with a DRTM Master Data Purge when you go to see the result, sometimes you see that the Purge is completed but you have the error “There is no country specified for this user or user’s country is not DRM enabled.”, meaning that the user was not purged and there is some misconfiguration.
And then you are wondering: what specifically is causing this error? How to verify this and correct for the Purge to be completed successfully? Is the Country missing? Is the Company Exit Date / Termination date missing? How to self-check and fix this for the Purge to be completed successfully?
Thinking about you and this scenario, we have developed the Troubleshooting DRTM Master Data Purge error: There is no country specified for this user or user’s … Guided Answers.
These Guided Answers were created with a step-by-step instructions and self-service troubleshooting to help you navigate the process and resolve the error on your own. These Guided Answers were inspired and created based on the methods that Product Support Team troubleshoot issues related to this error.
We hope you use it and your feedback is welcome
