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Since 2021, global jewelry manufacturer and retailer Pandora has increased revenue by 35%. The people function—which has prioritized leader and employee development and strengthening the employee value proposition, including an emphasis on the companywide commitment to sustainability—has been core to that success.
The organization’s attrition rate dropped by 25% since 2002, “which from a retail perspective is very valuable,” says Byron Clayton, chief HR officer. “When we’re reducing attrition, we’re contributing directly to the profitability of the company.”
As employees extend their tenure, they’re taking advantage of enhanced development opportunities, Clayton says. He notes the investment in employee development has been critical to boosting engagement rates, which now rank Pandora in the top 5% of its industry for employee satisfaction.
“We want everyone in Pandora to have a career, regardless of whether they’re working in one of our stores, in our factories or here in headquarters,” he says about the organization’s Denmark operations.
The American-born executive now heads up HR from Denmark, after a career that has included HR leadership positions around the globe, for brands such as Nokia, Microsoft, AstraZeneca and IKEA. Clayton recently spoke with HR Executive about how his global perspective helps him lead with inclusivity—and how
