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Twelve weeks after go-live, the head of HR opened the dashboard and found that 28% of managers had completed their check-ins.
The rollout had gone fine. Six months to pick the platform, two months to configure it, a launch email from the CHRO, three training webinars, a Slack channel with a rocket emoji in the name. Nobody had complained. Nobody had pushed back in the steering committee.
They just did not use it.
By month
