ServiceNow releases new HR innovations

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HR and GenAI innovations enhance employee communications, improve engagement, and  make it easier than ever to get support across departments from a single point of entry 

New capabilities within Talent Development and Employee Journey Management give leaders  better insight into employee experiences and aspirations, simplifying workforce management on  the Now Platform 

LAS VEGAS — At HR Executive’s HR Technology Conference, ServiceNow (NYSE: NOW), the AI platform for business transformation, announced new HR innovations that  empower leaders to fuel employee and business growth. HR and GenAI innovations enhance  employee communications, improve employee engagement, and make it easier than ever for  employees to get support across departments from a single point of entry. Additionally, new  capabilities within Talent Development and Employee Journey Management give leaders better  insight into employee experiences and aspirations, simplifying workforce management on the  Now Platform. 

According to ServiceNow’s Employee Experience Trends Report, the digital transformation  imperative is elevating the role of CHROs and their leadership teams across all industries. In fact,  almost half of senior HR executives are now more involved in growth and business decisions, and  52% of HR leaders at digitally advanced organizations see talent management skills as the most  important skills for their jobs – 10 points higher than HR leaders at less digitally mature  organizations. Now more than ever, CHROs must use their growing influence to drive technology  transformation, connecting the people strategy to the business strategy.  

“AI is ushering in a human renaissance, unlocking new opportunities, creativity, and innovation  for employees. In this new era, CEOs are calling on their chief people officers to help shape and  implement a strategic plan for people-led, tech-enabled business transformation,” said Jacqui  Canney, chief people officer, ServiceNow. “As HR leaders, we need to embrace our seat at the  table and harness the power of AI. Doing so delivers clear advantages – higher growth, lower  operating costs, stronger engagement, and increased employee productivity.” 

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Continued HR and GenAI innovation  

ServiceNow is innovating across its portfolio of HR products and introducing new GenAI  capabilities to enhance employee communications and make it easier than ever for employees to get support across departments, both critical priorities for HR leaders today. This not only  strengthens employee engagement but also empowers HR teams to focus on more impactful  work. 

ServiceNow launched Employee Center with a goal of giving employees a single place to get  help across departments, find company-wide communications, and access various enterprise  apps. New innovations enhance existing capabilities to drive more engagement and self service:

Content engagement for Employee Center provides a better way to connect with employees. Now, employees can easily like, react, and comment on content posted on  Employee Center, making company-wide communications even more interactive and  encouraging employee engagement.  

• ServiceNow also announced Guided Self-Service for Employee Center in the Now  Platform Xanadu release earlier this month, which provides a new way for employees— including knowledge, frontline, and deskless workers—to get help across departments,  including IT and HR. The intuitive new experience guides employees to the right answers  through a visual, interactive Q&A experience.  

In Xanadu, ServiceNow also announced LLM-based proactive prompts, which are powered by  Now Assist for HR Service Delivery. Now Assist for HR Service Delivery uses GenAI to streamline  work experiences for employees, managers, and HR teams. LLM-based proactive prompts build  on these capabilities, engaging employees and managers with timely HR reminders for  proactive task notifications in Virtual Agent, without switching screens. 

Innovations improve workforce planning for leaders  

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HR leaders recognize the critical role digital transformation plays in talent strategy and long-term  business growth. But to capitalize on this opportunity, talent executives require a single,  connected platform with access to critical data and insights that help them make informed  workforce planning decisions while managing employee growth and development. 

ServiceNow is supporting this mission with new capabilities added to its AI-powered skills  intelligence solution, Talent Development: 

Leader Hub gives leaders greater visibility into their entire workforce, including identifying  skills across different teams, potential talent gaps, and how employees are engaged in  learning and development programs. It compiles those insights into a single dashboard,  offering leaders a quick and comprehensive view to inform talent strategies and help  take their employees and, inevitably, business, to the next level.  

Gigs & Projects, part of Opportunity Marketplace within Talent Development, allows  leaders to define short-term work activities to ensure priority projects are completed by  employees with the right skills and that employees have ongoing opportunities to  continue to learn and grow. This sets employees up for success while also maximizing  productivity and ensuring business needs are met. 

Just as important to a talent strategy is the ability to support employees at every stage of their  career journey, whether they’re just starting off at a company or getting a promotion.  ServiceNow is introducing new capabilities within Employee Journey Management to help  employees navigate the moments that matter most in their work lives, such as transferring  departments, being promoted, or planning for parental leave, with more personalized  experiences on a single platform:  

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• With enhancements to Employee Journey Management’s Analytics Center, HR leaders  gain access to data that helps them understand where employees are on various career  journeys. These insights allow for timely, tailored guidance and feedback during critical  career transitions.

Guided Decision Tree provides an easier way for leaders and HR admins to build  employee journeys, which ultimately saves managers’ time. HR leaders and admins can  build flow charts with “if this, then that” scenarios for crucial milestones in employees’ careers, which can be easily implemented by managers.  

“ServiceNow is doubling down on its commitment to helping HR leaders support employees at  every stage of their journey – from hire to retire,” said Gretchen Alarcon, SVP and GM, Employee  Workflows, ServiceNow. “We’re harnessing the AI-powered Now Platform to help our customers  leverage data and insights in a single system to create future-ready talent and empower  employees to do their best work, while driving business growth.”  

Availability 

• These new capabilities are generally available to all customers today.  

About ServiceNow  

ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation  to help customers transform organizations across every industry while upholding a trustworthy,  human centered approach to deploying our products and services at scale. Our AI platform for  business transformation connects people, processes, data, and devices to increase productivity  and maximize business outcomes. For more information, visit: www.servicenow.com.

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