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At first glance it may feel like you are simply chatting with an AI assistant. In reality there is an intelligent orchestration layer working behind the scenes to ensure every response is accurate, secure and connected to your business systems. Let’s break it down.
Step 1: Everything starts with the user – Every interaction begins with a person. There are two ways a user can interact with AI:
Through Joule by asking a question (for example, “Who hasn’t completed their performance review?”)Directly inside SAP SuccessFactors (HCM) by clicking an action, such as approving leave or updating employee information. Both paths eventually lead to the
