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As AI agents become more prevalent in the workplace, HR leaders play a critical role in shaping how these technologies are deployed. Yet despite their promise to transform operations, AI tools have seen limited integration into daily workflows.
According to a recent survey by Boston Consulting Group (BCG), only 13% of employees report that AI agents are deeply embedded in their routines, and just one-third understand their functionalities.
Experts such as Josh Bersin say AI agents are poised to reshape business processes by integrating siloed workflows and eliminating unnecessary steps across organizational boundaries.
However, research suggests that full deployment has stalled, with organizations moving briskly from experimentation to piloting AI agents but facing challenges in widespread implementation. The BCG survey underscores that while companies are making progress with AI, concerns about job security persist, especially as employees use AI more.
Credit: Boston Consulting Group
To successfully integrate AI and maximize its benefits, BCG advisors say companies should:
Invest in training: Allocate appropriate resources and leadership support to ensure employees are well-prepared. Measure impact: Track improvements in productivity, quality and employee satisfaction to assess AI’s value. Reshape workflows: Prepare the workforce for AI’s impact through upskilling and reskilling initiatives. Experiment
