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Frontline employees who use artificial intelligence on the job are less likely to report feeling burned out, according to a new global study that surveyed 8,200 frontliners across 10 countries.
The research, released this month by HR software firm UKG, found that only 41% of frontline workers who use AI reported experiencing burnout. That’s compared with 54% of those not using the technology. The findings offer a potential path forward for organizations struggling with persistently high burnout rates—76% overall—among their frontline workforce.
More than one in three of these workers report that they are currently using AI in their roles, the study found. Frontline employees, who must be physically present to do their jobs, make up nearly 80% of the global workforce.
The fear factor for frontline workers
Despite burnout-busting evidence, anxiety about AI runs high among frontline employees, according to the study. Two-thirds of workers worry that AI could replace them entirely, and one in five expects their job to be wiped out within five years. The fear runs even deeper than job elimination. Almost two out of three employees wonder if colleagues skilled in AI could take their jobs, suggesting workers view fellow employees as a greater threat
