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Artificial intelligence is often portrayed as impersonal or dehumanizing. But new data from recruiting tool Sapia.ai suggests that, in many instances of hiring, the opposite may be true. According to the company’s newly released Humanizing Hiring Report, 1 million job candidates said they preferred AI chat interviews over human recruiters.
The findings challenge the narrative that automation strips humanity from the hiring process. Instead, the report found that structured, conversational AI can make the process more personal, more equitable and more reflective of company values.
Does AI in hiring reduce ‘pressure’ and ‘bias’?
Built on more than 6.7 million chat interviews across 30 countries and 11 million words of candidate feedback, the report represents a real-world dataset on AI use in recruiting. According to the researchers, candidates gave the experience an average satisfaction rating of 9.05 out of 10, and eight in 10 offered written feedback voluntarily.
Barb Hyman, Sapia.ai
“What candidates value most is being given time and space to express themselves in their own words,” says Barb Hyman, CEO of Sapia.ai.
She explains that when the chat interview is structured, untimed and text-based, candidates can respond at their own pace. “That removes anxiety, time pressure and bias from presentation,
