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HRchitect President and CEO Matt Lafata and Vice President of Global Services Erica Niese joined host Corina Lam on Mercer’s “What’s Up with Work Tech?” podcast to explore the state of the HR technology marketplace and what HR leaders should focus on when preparing for their next transformation. Their conversation highlighted the importance of strategy, communication, and true partnership in achieving successful outcomes from HR technology investments.
HR Leaders Need Clarity in a Rapidly Changing Marketplace
Matt noted that today’s HR leaders face an overwhelming number of HR technology options. New platforms, expanding artificial intelligence features, and constant product releases make it harder than ever to identify the right path forward. Leaders are not just looking for software demonstrations. They want strategic guidance that cuts through complexity.
Decision-makers need partners who can clearly outline realistic options, explain capabilities and limitations, and help them understand long-term impacts before committing to a new system.
As Matt shared, clients want more than transactional assistance. They want a partner who understands their business and can support them throughout the entire journey.
Long-Term Partnership Delivers Better Outcomes Than One-Time Support
A major theme of the conversation was the shift toward relationship-based consulting. Organizations are not
