HR has long been more art than science, with decisions based on intuition and personal interaction rather than hard data. The rise of AI promises to make HR processes much more effective and precise, but it presents a dilemma: How do you implement such a powerful technology without making the workplace feel cold and impersonal?
As chief people officer at a company that lives and breathes AI, I knew my team had to answer this question and set an example for the organization. After speaking with numerous customers and other CPOs, I developed a simple formula that helps us determine how and where to apply AI without losing the human touch that’s so important to managing people.
See also: What’s the ROI of AI in HR?
AI and humans: a strategy to find balance
Here’s my approach for getting this right: AI automates the repetitive work, augments our creative work and stays out of decisions requiring emotional intelligence or ethical judgment. Applying this formula consistently ensures we maximize our AI use without making our employees feel like data points rather than people.
This is what this looks like in practice.
What to automate, what to keep human
Full automation tends
