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As artificial intelligence adoption in the workplace accelerates, leaders are hoping that AI-driven solutions can transform operations, including in HR, where the tech is being eyed as a differentiator in the benefits space, among others. Yet, a recent survey revealed a significant AI optimism gap between employers and workers regarding AI’s workplace potential.
According to The Hartford’s Sixth Annual Future of Benefits report, while seven in 10 employers feel “more optimistic” about AI this year compared to last, just under three in 10 employees agree. Also, while nearly eight in 10 employers say AI is making them more efficient, just four in 10 employees feel the same.
The survey, which included feedback from more than 700 business leaders and 1,000 U.S. workers, also revealed that tension is particularly high when it comes to AI’s role in decision-making for benefits. While roughly 75% of employers trust AI for benefits recommendations, only 35% of employees surveyed agree.
Why is there an AI optimism gap for benefits decision-making?
Although technology continues to enhance the overall benefits experience in many instances, when it comes to completing certain benefits-related tasks, U.S. workers continue prefer working with a person when:
requesting a leave of absence:
