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At the Human Resources Policy Institute Fall Summit, two HR leaders made the case to a room of CHROs that HR and IT must build together to drive real impact.
Jacqui Canney, chief people and AI enablement officer at software firm ServiceNow, and Tracey Franklin, chief people and digital technology officer at pharma company Moderna, shared their experiences in integrating people, processes and technology. They discussed how these efforts have helped navigate the AI transformation sweeping their organizations.
Two different paths to HR and IT integration
Despite taking distinct approaches to aligning IT and HR, ServiceNow and Moderna converged on several critical themes that offer valuable guidance for CHROs exploring similar integrations.
ServiceNow: AI creates an ‘HR moment to grab’
Canney’s journey at ServiceNow began when her role expanded to include AI. She admitted that she had “underestimated” how much time it would require—AI now occupies about half of her work. Reflecting on guidance from ServiceNow CEO Bill McDermott, she noted his belief that “when people think differently, they do differently.” With the rise of AI, she recognized a pivotal “HR moment to grab,” as the technology drives a broader shift in human capital.
To act on this opportunity, Canney
