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As artificial intelligence hype reaches a fever pitch, two executives at HCM software provider Dayforce told HR professionals this week that successful AI implementation isn’t primarily a technology challenge—it’s a people challenge.
Amy Cappellanti-Wolf, chief people officer, and Carrie Rasmussen, chief digital officer, shared lessons from Dayforce’s internal AI journey during the company’s Discover 2025 conference, offering a practical roadmap for organizations struggling to move beyond pilot programs.
“There’s a lot of hype, a lot of noise out there,” Rasmussen said. “There are a lot of headlines and CEOs making bold statements that are making you feel uneasy.” Some industry experts are “predicting the future,” which is making employees apprehensive and nervous.
When Rasmussen asked attendees if they were feeling that pressure, hands shot up across the Wynn Las Vegas ballroom.
The AI implementation gap
The executives cited statistics that underscore the challenge facing HR leaders. A recent MIT study found that 95% of generative AI pilots fail to deliver measurable business value and ROI—yet the primary causes aren’t technological.
Amy Cappellanti-Wolf, Dayforce chief people officer
“It’s about change. It’s about integration, organizational readiness and pure execution,” Cappellanti-Wolf said. Too often, the tech takes the blame, but she noted that
