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AI integration across HR and enterprises is top of mind for all HR leaders today—and is dominating conversations this week at the HR Tech conference in Las Vegas. It’s a challenge—and opportunity—Donna Morris, chief people officer at Walmart, is navigating at scale, as she leads people operations for a workforce of 2.1 million associates worldwide.
Morris, announced last week as our HR Executive of the Year, says HR needs to play a pivotal role in designing and executing an AI integration strategy—and keep focused in a landscape where pressure to unleash AI quickly is pervasive. Morris draws insights from her own AI integration accomplishments—for instance, designing and rolling out an AI-powered mobile and desktop solution for store associates that has since scaled across the business, as well as a gen AI-driven assistant functioning as a “playground” to encourage associate experimentation with AI.
3 lessons from Walmart’s AI integration
Morris and her team continue to explore ways to drive efficiencies with AI, including in HR. Her AI integration experiences have highlighted a number of realities that Morris says HR should keep top of mind as they traverse their own AI journeys:
1. Know your destination.
As Walmart’s HR teams began exploring
