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As artificial intelligence continues to evolve, HR leaders face a critical challenge: separating genuine agentic AI capabilities that work for their organization’s needs from innovations that aren’t fitting or necessary.
While “many technology vendors are working to build AI agents,” numerous solutions are actually rebrands of existing products meant to capture buyers’ attention, says Eser Rizaoglu, senior director analyst in Gartner’s HR Practice.
According to Rizaoglu, these rebranded products “are primarily designed to rely on human feedback and interaction and do not offer substantial agentic capabilities. He says these offerings create false expectations about the technology’s maturity and what is possible to achieve.
Evaluating true agentic capabilities
To distinguish authentic agentic AI from automated tools with a fresh coat of paint, Rizaoglu recommends HR teams evaluate solutions across a spectrum of capabilities. The key differentiator: whether humans or AI agents are making decisions and taking action.
At the minimal, emerging and basic levels, “a human decides on the next steps, whereas intermediate to advanced AI agents take the actions on behalf of the human,” Rizaoglu explains.
As the technology matures, AI assistants “will progressively gain the ability to plan, make decisions and act on behalf of users, acquiring characteristics of
