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HR leaders are increasingly being tasked with driving AI innovation enterprise-wide and many organizations putting HR at the helm of designing AI integration and adoption strategies. While HR is working side by side with functions like IT in this venture, one key group to tap is the frontline employees themselves.
According to a new report from agentic AI assistant platform Moveworks, non-technical employees are the real lynchpin in driving AI adoption. They are “leading a bottom-up transformation” and reshaping today’s workforce.
AI adoption and integration: ‘steered’ by employees
The survey of 200 IT executives at billion-dollar enterprises found that 91% of respondents said that, when it comes to agentic AI adoption, frontliners are playing a larger role than in past tech transformations. In fact, nearly 80% report that non-leaders or support staff have led agentic AI initiatives.
“Success is no longer about deep technical expertise, but about the ability to apply AI to real business problems,” Moveworks researchers write.
Seventy-eight percent said agentic AI has significantly or completely transformed their operations, while the same amount believe that successful agentic AI integration should involve contributions from employees across levels.
“AI is no longer something forced upon employees, it is something being
