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Agentic AI in HR is the latest AI development, creating a lot of buzz. A May 2025 Gartner survey found that 82% of HR leaders plan to implement some form of agentic AI capabilities, ranging from AI assistants to AI agents, within the next 12 months. By 2030, Gartner estimates that 50% of current HR activities will be AI-automated or performed by AI agents, fundamentally transforming HR’s work, roles and workflows.
HR leaders are feeling pressure to leverage the latest AI developments to improve efficiency and drive business outcomes; however, there is a lot of uncertainty about what agentic AI is, what its capabilities are and what solutions are delivering a return on investment.
AI assistants vs. AI agents vs. agentic AI
Most HR leaders are familiar with AI assistants—specialized applications in a wider system that incorporates AI techniques to carry out tasks as requested by a human through a conversational interface. Different from assistants, AI agents are autonomous or semiautonomous software entities that leverage AI techniques to perceive their environment, make decisions, take actions on behalf of users and achieve goals within digital or physical settings. Agentic AI, often used interchangeably with AI agents, refers to the broader approach
