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As organizations increasingly adopt flatter structures and embrace AI-driven efficiency, HR leaders are challenged to strengthen the role of the modern manager profile. A new report reveals how these key employees are now more critical than ever in creating the conditions where individuals and teams can thrive.
Talent and assessment platform SHL has issued a new white paper, The New Era in People Management, which details the expectations placed on managers in today’s dynamic workplace. Drawing on assessments of over 9,000 managers globally between 2020 and 2023, SHL finds that while many managers exhibit strengths in areas like technical expertise and strategic planning, they often lack the human-centric skills essential to leading modern teams.
Lucy Beaumont, talent management solution owner at SHL, explains how the role of the manager has changed. “In today’s world of hybrid work, digital transformation and shifting employee expectations, being a great manager is no longer just about supervising tasks—it’s about creating the conditions where people and businesses can thrive.”
Too often, she says, organizations treat people management as an add-on to technical or individual contributor roles rather than as a distinct discipline that requires development. This oversight can lead to stress, burnout and a loss
