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Business leaders across the world are grappling with a reality that would have seemed like science fiction just a few decades ago: Artificial intelligence systems dubbed AI agents are becoming colleagues, not just tools. At many organizations, HR pros are already developing balanced and thoughtful machine-people workforces that meet business goals.
At Skillsoft, a global corporate learning company, Chief People Officer Ciara Harrington has spent the better part of three years leading digital transformation in real time. Through her front-row seat to CEO transitions, strategic pivots and the rapid acceleration of AI adoption, she’s developed a strong belief that organizations must be agile with people operations.
‘No role that’s not a tech role’
Under these modern conditions, she says, technology is becoming a common language in the workplace. “There is no role that’s not a tech role,” Harrington said during a recent discussion about the future of work. It’s a statement that gets at the heart of a shift many HR leaders are still coming to terms with.
Chiara Harrington, Skillsoft
The implications extend far beyond adding new software to existing workflows. Some organizations are discovering that the traditional boundaries between technical and non-technical roles are dissolving entirely.
This evolution
