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The Wall Street Journal reports that Walmart is streamlining its AI agent strategy to simplify the user experience. According to the story, the company’s AI agents—tools that act on a user’s behalf—had multiplied into the dozens, each with its own interface, creating confusion.
Walmart is now consolidating its agents into four “super agents”: one each for customers, employees, engineers and sellers/suppliers. Each super agent draws on multiple behind-the-scenes agents, offering a single, unified interface.
Are AI agents a digitalization priority at Walmart?
Walmart employs 2.1 million associates worldwide (1.6 million in the U.S.). Its 2025 annual report notes that technology enables associates to deliver on the company’s purpose to help people save money and live better.
While not identifying AI agents specifically, the report highlights digitalization as a priority to transform the associate experience and improve business performance with “consumer-grade” digital tools. These tools aim to enhance productivity, engagement and performance, helping associates share real-time feedback and devote more time to strategy, idea generation and relationship building, according to the report.
Talent acquisition in the age of AI agents and more
While the report does not quantify candidate volume, Walmart is estimated to receive many millions of applications annually. HR
