Amid AI, HR needs to shift from ‘reactive to proactive.’ Here’s how

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HR today is a fast-moving space—in part owing to the emergence of AI in HR—and Stefani Steinway has a front-row seat to it all.

Throughout her 14-year career at multinational credit reporting agency Equifax, Steinway has held roles focused on recruitment, talent management, employee experience and more. For the last two years, she’s been in the CHRO seat at Equifax Workforce Solutions, a subsidiary of Equifax providing HR solutions.

Leading HR at such an organization, she says, gives her a unique vantage point into the day-to-day challenges facing today’s HR professionals—and the most innovative answers. In many cases, those solutions lie in AI, Steinway says. But, she cautions, AI implementation relies not just on the tech itself, but on HR’s capacity to shift its behavior and mindset in order to drive adoption and think strategically about a changing landscape.

Steinway spoke with HR Executive about the promise and pitfalls of AI in HR, and where leaders should focus today.

HR Executive: What is the greatest opportunity to elevate the strategic role of the HR function today that people leaders may be missing out on?

Steinway: I have a great vantage point as an HR leader in the HR services industry.

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