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When it comes to workforce planning around artificial intelligence, many organizations are running before they can walk. That was one of the key messages from Harsh Kundulli, vice president analyst at Gartner Business and Technology Insights, and Katie Sutherland, director at Gartner, during their keynote presentation at the firm’s CHRO Symposium this week in Orlando.
“Before we can answer questions about the workforce, we need to answer questions about the work, because work is changing,” Kundulli told the audience. “Work is changing because our CEOs and CFOs are setting exacting standards. They want more growth, more efficiency and they’re turning to AI to get it.”
According to Gartner’s data, most companies have adopted some form of AI, and the majority of CEOs plan to increase investments. But the results haven’t always matched the optimism. “Only one in three AI initiatives boost productivity,” Kundulli said. “One in five delivers measurable ROI.” The bottom line, according to Kundulli, is that AI has yet to significantly impact key business outcomes such as revenue growth or cost optimization.
See also: HR leaders, are you embracing your ‘superpower’? Here’s how to start
HR’s new focus: the work itself
For HR leaders, that disconnect translates to
