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In today’s evolving work landscape, the difference between a thriving, productive team and a disengaged workforce often comes down to one critical, yet frequently overlooked element: emotion.
A growing body of research, including a recent study from Washington State University’s Carson College of Business, underscores how emotional expression, especially in the act of helping others, can make or break workplace relationships. It is not just whether you help; it is how you help that shapes trust, collaboration and reciprocity, according to researchers.
Building a culture of emotional wellness
The study, published in the Academy of Management Journal, found that when employees express socially engaging emotions, such as gratitude or sympathy, while offering help, they are more likely to be perceived as having genuine motives. These emotional cues can enhance the quality of relationships and increase the likelihood of future cooperation. Conversely, expressions of pride or contempt can undermine trust and reduce others’ willingness to reciprocate support.
Mollie Rogers Jean De Dieu, General Manager of Singapore and Malaysia at Longchamp
This insight dovetails with a broader call for emotionally inclusive workplaces—a movement championed by Mollie Rogers Jean De Dieu, general manager for Singapore and Malaysia at Longchamp and founder of the nonprofit
