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Hiring for empathy, with empathy, while still remaining operationally efficient is tough for any talent function to master. Bill Musman, VP of Talent Acquisition at AmeriHealth Caritas, shares his ideas for recruiting passionately while steering a mission-driven organization at full speed.
AmeriHealth Caritas, a managed care organization of six million members, provides health coverage to vulnerable and underserved populations in the United States. Its mission is to help its members get care, stay well, and build healthy communities. Beyond these health-focused objectives, AmeriHealth’s larger mission is to help end poverty, so everyone can reach their American Dream.
Since you are who you hire, its talent function is a key enabler in achieving this goal. Last year, AmeriHealth Caritas hired 4,000 people across a wide range of roles, from clinical staff to administrative and support positions.
We caught up with the warm and inspiring Vice President of Talent Acquisition and Resource Management, Bill Musman, to chat about hiring for mission fit, how to scale up a red carpet candidate experience, and the tricky art of aligning a mission-driven recruiting strategy with the realities of the business.
You very intentionally use the word mission-driven and not purpose-driven, which is
